Terms and conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers or traders.

Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession; Trader means a person acting for purposes relating to that person’s trade,

business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf. These terms also apply to traders for future commercial relations without

the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any

conflicting or complementary general terms and conditions used by any trader.


2. Contactual Partner, formation of contract

The purchase contract is concluded with Seitz Kreuznach GmbH. The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our

products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities

that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which

indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

The languages available for concluding the contract are German and English. We save the text of the contract and forward the order data and our

T&Cs to you by e-mail. You may also view and download the T&Cs from this page at any time. You may view your previous orders via our customer login area.


3. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

You are entitled to collect your order from Seitz Kreuznach GmbH, Planinger Str. 34 Geb. 16, 55543 Bad Kreuznach, Germany during the

following hours of business: Mondays to Thursdays: 8 a.m. to 5 p.m., Fridays: 8 a.m. to 2 p.m.


4. Payment

The following payment methods are basically available in our online shop.

Advance payment

If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of fund.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time.

After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The

payment transaction is automatically carried out by the credit card company and charged to your card.


After submitting the order, you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered

there or register first, identify yourself with your access data and confirm the payment instructions to us. You will receive additional information during the ordering process.

Directly afterwards, the payment transaction is carried out automatically by


Cash payment on collection

You pay the invoice amount in cash on collection.


5. Right to cancel

Consumers are entitled to the statutory right to cancel as described in the instructions on the right to cancel. Businesses are not granted any voluntary cancellation right.


6. Retention of title

The goods shall remain our property until full payment is made.

For businesses, the following additionally applies: We reserve ownership of the goods until complete settlement of all claims from our ongoing business

relationship. You are permitted to sell on reserved goods in the ordinary business operation; you shall assign all claims arising from this onward sale -

regardless of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we are

also permitted to collect ourselves, should you fail to fulfil your payment obligations.


7. Damages during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure

to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights.

However, in doing so you help us to press our own claims against the carrier or transport insurer.




8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.

Statutory rights shall apply with respect to liability for defects.

For traders, the limitation period for claims for defects is one year from transfer of risk; the statutory limitation periods for the recourse claim under Section 478 BGB [German Civil Code] remain unaffected.

With respect to traders, only our own information and the manufacturer’s product descriptions, which have been included in the contract, are regarded as the agreement regarding the quality of the goods; we assume

no liability for public statements of the manufacturer or other advertising statements.

If the delivered item is defective, we may initially choose, with respect to businesses, whether we will provide supplementary performance by rectifying the defect (repair) or by delivering a non-defective item

(replacement delivery), at our discretion.

The aforementioned restrictions and shortened time limit do not apply to claims for damages, which have been caused by us, our legal representatives or legal agents

for injury to life, limb or health

for deliberate or grossly negligent breach of duty, as well as fraud

for breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with

within the context of a guarantee commitment, where agreed.

Information about additionally applicable guarantees and their precise conditions can be found next to the product or on distinct information pages in the online shop, if applicable.


9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

for injury to life, limb or health

for deliberately or grossly negligent breach of duty

for guarantee commitments, where agreed

insofar as the scope of application of the Consumer Rights Act 2015 is open

in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with,

due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of

contract conclusion, the occurrence of which must typically be anticipated.

Ceteris paribus, claims for compensation for damages are excluded.


10. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops quality criteria



11. Online dispute resolution

Online dispute resolution according to Art. 14 (1) Regulation on consumer

ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at



12. Protection of minors

Insofar as your order is comprised of goods, whose sale is subject to age restrictions, through the use of a reliable procedure, including a personal

identity and age check, we shall ensure that the purchaser has reached the required minimum age. The deliverer shall only hand over the goods after an age check and only to the purchaser in person.


13. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial

Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.