For any returns, please read the instructions on cancellation first. In order to save you return shipping costs, we can offer you a domestic return address to our domestic postbox at one of the following addresses:
For customers in the USA:
Box Monkey Pack & Ship Seitz Kreuznach GmbH 3972 Vineyard Dr. Dunkirk, NY 14048 United States of America
For customers from all other countries:
Seitz Kreuznach GmbH Riegelgrube 4-6 55543 Bad Kreuznach Germany
If the parcel is to arrive as soon as possible, you can also send it directly to our German office at the following address:
Seitz Kreuznach GmbH Riegelgrube 55543 Bad Kreuznach Germany
Our shipments are declared by international CN23 stickers for customs clearance. Please note that you might have to pay duty depending on law and taxes in your country and the value of the shipment.
Shipping time worldwide: 14-28 days
Please track your order if you don't get the parcel within that time. In many cases the shipment was already tried to be delivered and a notice was left (or not) to pick it up at the local post facility.