Cancellation rights

Instructions on cancellation


Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you

acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Seitz Kreuznach GmbH, Planiger Str.34 Geb. 16, 55543 Bad Kreuznach, Germany,, phone: 0049-671-20299900) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You may use the attached model cancellation form, but it is not obligatory.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than

the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this



We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise;

in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is

the earliest.


You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you

communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics

and functioning of the goods.


You will not have any right to cancel for:

- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.

- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.


Model cancellation form

(If you want to cancel the contract, please fill out the form below and send

it back to us)


To Seitz Kreuznach GmbH, Planiger Str.34 Geb. 16, 55543 Bad Kreuznach, Germany,

I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

Ordered on [*] / re-ceived on [*]

Name of consumer(s

Address of consumer(s)

Signature of consumer(s) (only if this for is notified on paper)


[*] Delete as appropriate


End of Instructions on cancellation

Domestic Return Adress


For any Returns, please read the Instructions on cancellation first.

To save you return shipping costs, we can offer you a domestic return address to our domestic postbox at following address:


For customers in the USA:

Box Monkey Pack & Ship

Seitz Kreuznach GmbH

3972 Vineyard Dr.

Dunkirk, NY 14048

United States of America


For customers from all other countries:

Seitz Kreuznach GmbH

Planiger Str. 34 Geb. 16

55543 Bad Kreuznach



If the parcel should arrive as fast as possible you also have the choice to ship directly to our german company headquartes at following address:


Seitz Kreuznach GmbH

Planiger Str. 34 Geb. 16

55543 Bad Kreuznach


Wenn Sie vom Widerrufsrecht Gebrauch machen möchten, finden Sie hier beiliegendes Formular als PDF zum Download.

Zum öffnen des PFD Doluments bitte auf diesen Link klicken: Widerrufsformular-Seitz-KH

Sollten Sie noch nicht über ein entsprechendes Programm zum öffenen und drucken von PDF-Dokumenten verfügen, so können Sie über diesen Link den Adobe-Reader herunterladen.